Privacy Policy

This Privacy Policy describes how GlossyTub Refinishing ("Company," "we," "us," or "our") collects, uses, discloses, and protects information you provide when you visit our website at www.glossytub.com, contact us by phone or email, or engage our services. By using our website or services, you consent to the data practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

When you request a quote, submit our contact form, or communicate with us, we may collect:

• Full name

• Home or property address where services will be performed

• Email address

• Phone number

• Description of service needs and any photos you voluntarily submit

 

1.2 Information Collected Automatically

When you visit our website, we or our service providers (such as Wix.com) may automatically collect certain technical data, including:

• IP address and approximate geographic location

• Browser type, version, and operating system

• Pages viewed, links clicked, and time spent on the site

• Referring URL and exit pages

• Device identifiers and screen resolution

This data is collected via cookies, web beacons, and similar tracking technologies operated by our website platform (Wix.com) and analytics providers.

 

1.3 Information from Third Parties

We may receive information about you from third-party review platforms (such as Google Reviews), social media platforms (Facebook, Instagram, X/Twitter), or referral sources. We only use such information consistent with this Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to quote requests, schedule services, and communicate with you about appointments

• To provide, perform, and improve our refinishing and restoration services

• To send service-related confirmations, reminders, and follow-up messages

• To honor our warranty commitments and handle claims

• To comply with legal obligations and resolve disputes

• To analyze website usage and improve user experience

• To send promotional communications, where you have not opted out

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

3. Cookies and Tracking Technologies

Our website is built on Wix.com, which uses cookies and similar technologies. Cookies are small text files placed on your device to remember preferences and analyze traffic. We use:

• Essential cookies: Required for the website to function (e.g., form submission, security).

• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

• Marketing cookies: Used to deliver relevant content or track advertising effectiveness.

You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain website functionality. For Wix platform cookie details, refer to Wix's own privacy documentation.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with vetted third-party vendors who assist us in operating our website, processing payments, or performing services (e.g., web hosting via Wix.com, email platforms). These providers are contractually obligated to use your data only for the services they provide us.

• Legal compliance: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of the Company or others.

• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy our warranty obligations (3 years for residential work; 1 year for commercial work), legal requirements, accounting obligations, and dispute resolution. After this period, we will securely delete or anonymize your information. You may request earlier deletion as described in Section 7.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These include:

• Secure form submissions via SSL/TLS encryption on our website

• Limited internal access to personal data on a need-to-know basis

• Periodic review of our data collection, storage, and processing practices

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, subject to our legal retention obligations.

• Opt-Out of Marketing: Unsubscribe from promotional communications at any time by contacting us or using any unsubscribe mechanism provided in our emails.

• Data Portability: Request your information in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at Crowntubs@gmail.com or (732) 595-2608. We will respond to verifiable requests within 30 days. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at Crowntubs@gmail.com and we will promptly delete it.

9. Third-Party Links

Our website may contain links to external websites (e.g., Google Reviews, social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. New Jersey Residents

As a New Jersey-based company serving New Jersey residents, we are mindful of applicable state privacy expectations. We are committed to transparent data practices and will update this Policy as applicable New Jersey privacy laws evolve. For questions about your specific rights, contact us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will post the updated Policy on this page with a revised effective date. We encourage you to review this Policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

 

Business Name: GlossyTub Refinishing

Website: www.glossytub.com

Email: Crowntubs@gmail.com

Phone: (732) 595-2608

Service Area: Central New Jersey